Returns & withdrawal
EU consumers generally have a 14-day right of withdrawal from receipt. We do not offer voluntary returns for business purchases or purchases outside the EU. Mandatory rights under applicable law remain unaffected.
How to cancel a purchase
Let us know within 14 days via the contact form or at rydbo.dk@gmail.com. Include your order number and the item concerned. You may also use the standard withdrawal form below.
Returning the item
When withdrawing, send the item back within 14 days of your notice. The buyer pays all direct return shipping costs, including any chosen transport insurance, regardless of delivery country, where permitted by law. Pack securely; we recommend tracked, fully insured transport. When arranging your own return shipment, you normally bear the risk of loss and transport damage until we physically receive it, subject to mandatory rules. Contact us for the correct return address; we have no showroom.
Condition of the item
You may inspect the item as necessary to establish its nature, characteristics and functioning. Use suitable protective packaging, preferably the original; original packaging is not a condition of statutory withdrawal. If handling beyond necessary inspection or inadequate return packaging causes a documented loss in value, we may recover or deduct that loss where permitted by law. A deduction can equal the full item price only if its entire value has actually been lost; refunds are not automatically refused.
Refund
For statutory withdrawal, we refund the purchase price and the least expensive standard delivery offered within 14 days of your notice. Additional costs for premium delivery are not refunded. We may withhold the refund until we receive the item or evidence of return dispatch, whichever occurs first. Refunds use the original payment method unless otherwise agreed at no cost to you. Lawful, documented deductions may be applied.
Returns for a valid defect claim
Buyer-paid withdrawal shipping rules do not automatically apply to a valid defect claim. Contact us before sending the item so we can arrange handling and necessary transport. We cover necessary costs where required by law.
Standard withdrawal form
To Vintaux, CVR 45482626, rydbo.dk@gmail.com: I hereby give notice that I withdraw from my contract for the following item: [item], order number [no.], received on [date]. Name, address, date.