Terms & Conditions
These terms apply to all purchases from Vintaux, CVR 45482626, Denmark. We sell exclusively online and have no physical showroom.
Orders and agreement
When you place an order you receive an order confirmation. The agreement is binding once we have confirmed availability and shipping. As every item is unique, each piece is sold only once.
Prices and payment
All prices are in euro (EUR) including VAT where applicable. Shipping is shown at checkout based on the delivery country. Any customs duties and taxes outside the EU are paid by the buyer.
Delivery
We ship worldwide with insured, tracked delivery. Items are packed with care. Delivery times depend on the destination. For consumer purchases, we bear the risk until delivery unless a lawful exception applies. Please report transport damage promptly, preferably within 48 hours, with photos of the item, packaging and shipping label. This is not a deadline limiting your statutory rights.
Vintage and condition
Our pieces are sold as pre-owned, antique or vintage collectibles. Age, material, price and the stated condition inform what a buyer can reasonably expect. Expected patina, minor signs of use and natural ageing are not defects in themselves. We describe known damage and deviations as accurately as possible. General disclaimers and photographs do not override mandatory consumer rights; where required by law, specific deviations must be disclosed separately and expressly accepted.
Consumer purchases and statutory rights
Consumer purchases governed by the Danish Sale of Goods Act carry a two-year statutory claims period from delivery, including pre-owned items. A claim must concern a defect present, or whose cause was present, at delivery. Normal wear after delivery, misuse and damage caused by the buyer are not covered. Contact us within a reasonable time after discovery; notice within two months is always timely. We provide no additional voluntary warranty.
Business purchases and purchases outside the EU
For business purchases, items are sold as-is, without a voluntary warranty or return right. Liability for defects is excluded to the extent permitted by law, but not for fraud, intentional misconduct or liability that cannot lawfully be excluded. For consumer purchases outside the EU, we offer no voluntary warranty or return right; mandatory rights under applicable law remain unaffected. The delivery country alone does not determine which consumer rights apply.
Customs and imports
For delivery outside the EU, the buyer is normally the importer and pays local import VAT, customs duties and carrier import fees unless expressly agreed otherwise. Customs clearance may delay delivery. If the buyer refuses import clearance, documented return costs and fees that may lawfully be charged can be deducted from any refund. This does not limit our statutory responsibilities.
Governing law
The agreement is governed by Danish law without depriving consumers of mandatory protections under applicable law. For business purchases, Copenhagen City Court is the agreed venue where legally permitted.
Right of withdrawal
EU consumers generally have a 14-day right of withdrawal for online purchases. Business purchases and purchases outside the EU carry no voluntary return right; mandatory rights still apply. See our returns and withdrawal page.
Complaint bodies
Please contact us first so we can try to resolve the issue. If a consumer dispute remains unresolved, you can check the complaint options at the Danish Nævnenes Hus at naevneneshus.dk. Eligibility depends on the scheme's requirements.